My Purchase Code is Not Working

If you have encountered a problem with your purchase code, use this guide to help you troubleshoot:

  1. Check for blank spaces when copying and pasting the code
  2. Check the item you are validating. Some WordPress themes are sold with plugins included. The purchase code for the theme will not work for these plugins.
  3. There could be a problem with the Author’s API integration system. Please contact the author.
  4. If the author was not able to resolve your issue, contact our Customer Success Team.
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