Frequently Asked Questions

Buyer FAQs

 

Is it free to sign up as a buyer?

Yes. Creating a buyer account is completely free. You only pay for the products you purchase.

What payment methods are available?

Buyers can pay with major credit cards, debit cards, PayPal, and other secure methods. All payments are processed through encrypted gateways for maximum safety.

Do you offer free products?

Yes. Codanya has a Free Products section where creators list items you can download at no cost. These are perfect if you want to try out products before buying.

Can I trust the products listed here?

Although Codanya allows instant publishing, our system and team actively monitor products. You can also check seller ratings, reviews, and product details before making a purchase.

What if I face an issue with a product I bought?

You can first contact the seller directly through our platform to resolve the issue. Most creators respond quickly. If you don’t receive help, Codanya’s support team can step in to ensure the matter is handled fairly.

What is the refund policy for purchases?

Refund policies are set individually by each seller. Some sellers offer 7-day refunds, others may allow longer, and some may have a no-refund policy. The policy is displayed on each product page, so you know exactly what to expect before buying.

Where can I see the newest products?

Visit the New Products section to find the latest uploads from creators. This section is constantly updated with fresh items.

Where can I find the most popular products?

The Trending Products section shows what’s currently in demand. These are often the best-sellers, highly-rated items, or products quickly gaining attention.

How do I contact a seller?

Each product page includes options to reach out to the seller for support, pre-purchase questions, or customisation requests.

Is my payment information safe?

Yes. Codanya uses secure, encrypted payment gateways. We do not store sensitive payment data on our servers, ensuring maximum buyer protection.